Booking Policy
Upcoming Change to Our Booking Policy
We have an update to share regarding our booking process, effective June 1st.
We’ll be requiring a $100 deposit to reserve all future appointments.
We know that’s a change, and we want to be transparent about why — last-minute cancellations have made it really difficult for other patients to get in, and we want to make sure everyone has a fair shot at availability.
Here's How It Works
If you have an active membership or prepaid package, your deposit is fully refunded at check-in — it simply holds your spot.
For all other appointments, the $100 goes toward your service total that day, so it’s essentially just paying a little upfront.
Should you need to cancel, we ask for at least 48 hours notice.
Cancellations made with proper notice will receive a full refund or the credit can be kept on your account for a future visit.
For cancellations made within 48 hours, the deposit will be applied toward the late cancellation fee.
Our Refund Policy
To ensure transparency, please review our current refund guidelines.
Unopened products can be returned within 30 days for a refund to your original payment method.
Spa services, gift cards, and prepaid packages are final sale.
If a physician advises that a prepaid service is a health risk for you, a refund may be possible with a signed physician’s note.
We really do appreciate your patience with this. If you have any questions, just reach out — we’re happy to chat.
Thank You for Your Understanding
We appreciate your patience and cooperation as we implement these changes. These policies help us provide better scheduling availability and a smoother experience for all patients.
If you have any questions regarding deposits, cancellations, rescheduling, or refunds, our team is happy to help.